Betting should be an enjoyable form of entertainment — not a source of financial stress or personal harm. api36 is committed to providing every player with the tools, information, and support needed to stay in control at all times.
Your wellbeing comes first.
At api36, we believe that responsible gaming is not a box to be ticked — it is a core part of how we operate. Whether you enjoy sports betting on BRI Liga 1 and the EPL, or dive into slots and live casino tables, the same principle applies: play within your means, set clear limits, and step away when it stops being fun.
We have built a full suite of responsible gaming tools directly into the api36 Platform. These tools are free to use, take effect immediately upon request, and are never subject to a waiting period — because we know that when a player needs help, timing matters.
If you ever feel that your betting activity is moving beyond entertainment, please use the tools described on this page or contact our support team — available 24/7 in English with Indonesian-speaking agents standing by.
Every api36 account comes with the following responsible gaming tools, accessible directly from your account settings panel at any time — no waiting period, no fees.
Set a maximum deposit amount per day, week, or month in Indonesian Rupiah (IDR). Once your chosen limit is reached, the cashier will pause until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period to protect you from impulsive decisions.
Cap the total amount you are willing to lose across daily, weekly, or monthly periods. When your net loss for the period reaches the threshold you set, your account will be temporarily restricted from placing further wagers until the period expires — regardless of your remaining balance.
Define the maximum number of hours you want to spend on the api36 Platform per session. When you approach your limit, you will receive a notification. When the limit is reached, you will be automatically logged out. Consistent session awareness is one of the most effective tools against problem gambling.
Need a short break? Activate a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out, your account is inaccessible for all wagering activity. You can still log in to view your balance and request withdrawals of any remaining funds, but you cannot place bets.
For a more serious break, self-exclusion closes your api36 account completely for a fixed term — 30 days, 90 days, 6 months, 1 year — or permanently. During self-exclusion, you cannot register a new account on the api36 Platform. Any remaining balance is returned to you via your registered withdrawal method.
Enable periodic pop-up reminders at intervals you choose — every 30 minutes, 1 hour, or 2 hours. Each reminder shows how long you have been playing and the net result of your session, giving you a clear, factual picture before you decide whether to continue or call it a day.
Responsible gaming tools at api36 are governed by a one-directional immediacy rule: any change that tightens a restriction takes effect the moment you confirm it. Any change that loosens a restriction is subject to a mandatory 7-day review period before it becomes active.
This asymmetry is intentional. It gives you the maximum possible protection during moments of impulsive decision-making, while still allowing you the flexibility to adjust your preferences when you have had time to reflect.
All limits are denominated in Indonesian Rupiah (IDR / Rp) and apply platform-wide — across sports betting, casino games, slot gacor (high-payout slot games), and all other product verticals on the api36 Platform.
Reducing any limit, activating a time-out, or requesting self-exclusion takes effect immediately with no delay.
Increasing a limit or cancelling a time-out enters a 7-day review window before the change is applied.
A permanent self-exclusion is irreversible. Once confirmed, your api36 account cannot be reinstated under any circumstances.
All controls are available 24/7 in your account settings panel — no need to contact support to activate a limit.
Gambling can become problematic gradually — small signs are easy to overlook. The questions below are adapted from internationally recognized problem gambling screening frameworks. They are provided for self-reflection only, not as a clinical diagnostic tool.
If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to use one of api36's responsible gaming tools or to speak with our support team today.
Answer honestly — this is for your benefit only. No data is recorded or submitted.
Do you find yourself betting more money than you originally planned, or chasing losses to try to win back what you have lost?
Have you ever borrowed money, sold possessions, or used funds meant for household expenses (rent, bills, food) in order to gamble?
Do you feel restless, irritable, or anxious when you try to cut down on gambling or when you are unable to place a bet?
Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
Has gambling negatively affected your work performance, personal relationships, or general mental health?
Do you think about gambling frequently during everyday activities — planning your next session or replaying past bets in your mind?
Activating any of api36's responsible gaming tools takes under two minutes. Follow the steps to the right, or contact our live chat support team who can guide you through the process in real time — in English or Indonesian.
All changes are logged with a timestamp and confirmation email is sent to your registered address. api36's responsible gaming settings are protected by two-factor authentication — no third party can modify your limits without your explicit authorization.
Access the api36 Platform and sign in using your registered email address and password. Ensure your account session is secure — avoid shared or public devices when adjusting sensitive settings.
Click your username or avatar in the top-right corner of the Platform, then select "Account Settings" from the dropdown menu. On the settings page, locate the "Responsible Gaming" tab.
Choose from Deposit Limits, Loss Limits, Session Time Limits, Time-Out, Self-Exclusion, or Reality Check reminders. Each tool has a dedicated panel with clear input fields and confirmation prompts.
Review your chosen values and confirm. Changes that tighten restrictions (lower limits, activate exclusions) take effect immediately. A confirmation email will be sent to your registered address within minutes.
If you encounter any difficulty activating responsible gaming tools, or if you want a staff member to apply a limit or exclusion on your behalf right now, contact api36 live chat or email [email protected] — available 24 hours a day, 7 days a week, including during Idul Fitri and all Indonesian public holidays.
The api36 Platform is available exclusively to players who are 21 years of age or older. This is not a recommendation — it is an absolute requirement. Players under 21 are prohibited from registering, depositing, placing bets, or collecting winnings on any api36 product, including sports betting markets such as BRI Liga 1 and bandar bola (Indonesian football bookmaking), casino table games, live dealer games, and slot products.
Age verification is conducted as part of the mandatory KYC process. api36 reserves the right to request proof of age at any time, and any account found to belong to a player under 21 will be closed immediately, with all associated wagers voided and net deposits returned.
If you are concerned that a person under 21 is accessing the api36 Platform — including through a shared device in your household — please contact us immediately at [email protected] so we can investigate and take action.
Problem gambling does not always look like an obvious crisis. Being aware of the early indicators gives you the best chance to course-correct before serious harm occurs.
Our support team is available around the clock to assist with any responsible gaming request — from setting limits to initiating full self-exclusion. All communications are handled confidentially.
Send your responsible gaming request by email. Include your registered account email address and describe what you need — a limit increase, time-out activation, or self-exclusion. We respond within 2 hours during peak WIB (Western Indonesia Time, UTC+7) hours, and within 6 hours at all other times.
Email us at:
[email protected]The fastest way to activate a responsible gaming tool is via the api36 live chat widget, available directly within the Platform. Our agents — including Indonesian-speaking staff — can apply limits, activate time-outs, or process a self-exclusion request on your behalf in real time, any hour of the day.
Live chat available 24 hours, 7 days a week
If you need your api36 account blocked immediately and cannot access your account settings, contact live chat or email us with the subject line "URGENT SELF-EXCLUSION". Our team will suspend your account manually within 30 minutes of receiving your request, regardless of the time of day.
Account suspension confirmed by email
Below are answers to the most common questions we receive about responsible gaming tools, age restrictions, and self-exclusion at api36. For anything not covered here, visit our full FAQ page.
Responsible gaming is one part of a complete, transparent platform. Learn more about your rights, the platform rules, and common questions by visiting the pages below.
🔞 Adults Only — 21+ to register and play on api36. Gambling can be addictive. Please play responsibly.